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AccuWeather Case Study

We transformed user personas and customer journeys into actionable business intelligence.

We transformed user personas and customer journeys into actionable business intelligence.

Summary

Our research helped AccuWeather answer big questions about their audiences’ needs and transformed qualitative conversations into actionable product and sales insights.

Key Takeaways

5 Marketing Personas

Developed from 50+ Hours of Qualitative Interviews

"Not only was the Punchkick research experience perfectly customized to meet our business needs, but their persona card deliverables far surpassed our expectations. Several outside partners have told us these are the most comprehensive, useful personas they've ever seen."

  • Dallas
  • Director, Market Research
  • AccuWeather
We transformed user personas and customer journeys into actionable business intelligence.

Opportunity

Punchkick developed a two-part research process that combined qualitative audience persona development with performance analytics segmentation.

This "best-of-both-worlds" approach allowed Punchkick and AccuWeather to transform "soft" qualitative insights gained through audience interviews into actionable data that AccuWeather could use to make accurate product, advertising, and marketing decisions.

2

Design Sprints Completed

700

Pages of Transcribed Research Data

We transformed user personas and customer journeys into actionable business intelligence.

Solutions & Results

As a global leader in weather technology and data, AccuWeather provides digital products and services that help nearly 2 billion people make sense of the weather. In 2017, AccuWeather's Market Research team approached Punchkick with a big question.

How can we qualitatively understand how weather truly impacts the lives, decisions, and daily habits of our diverse users? And, more than that, how can we apply what we learn to our quantitative analytics strategy to better personalize our products to meet their needs?

Weather is competitive.



Personas gave AccuWeather the edge.

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